Refund policy

Last updated 12 August 2026

Awaiting confirmationThe refund windows and any administration fee are being finalised by the organizers and are not yet set. Until they are published here, any refund or transfer request is handled case by case. Email tickets@techaiexpo.co and we will tell you exactly where you stand before you commit to anything.

What this covers

This policy applies to tickets for the Tech & AI Expo Zanzibar 2026, held 24 to 26 September 2026. Exhibition stands and sponsorship are covered by their own agreements, not by this page.

Tickets are sold through our ticketing platform. Refunds are processed back to the original payment method, and we cannot refund to a different card or account.

If you change your mind

Refund eligibility depends on how far out from the event you cancel. The specific windows are being confirmed and will be published here.

Transfers are usually the better option. If you can no longer attend, transferring your ticket to a colleague is faster than a refund and there is no charge for a name change. Email tickets@techaiexpo.co with your booking reference and the new attendee's details, and we will reissue it.

Upgrading a ticket

You can upgrade at any time while places remain, for example from Ordinary to VIP, or adding a Presidential Reception pass so you can attend day 3. You pay the difference at the current rate. Upgrades are not refunds and do not restart any refund window.

Downgrades are treated as a partial refund and follow the same rules as a cancellation.

Student passes

Student passes are free, so there is nothing to refund. Places are limited and given out in the order they are claimed, so if you have claimed one and then cannot attend, please tell us and we will release it to someone else. Claiming a place and repeatedly not using it may affect future allocations.

Complimentary tickets

Complimentary tickets, including those issued to hackathon finalists, carry no cash value and cannot be refunded or exchanged. They can be reassigned by agreement.

If we change the event

• Programme changes. Speakers, sessions and timings may change. A change to the programme is not on its own grounds for a refund.
• Date change. If the event moves to new dates, your ticket transfers to the new dates automatically. If you cannot make them, you may request a refund within a reasonable period of the announcement.
• Venue change. If the venue moves within Zanzibar, tickets remain valid. If it moves further, the date-change rule applies.
• Cancellation. If the event is cancelled outright, ticket holders are refunded.

In every case we will contact ticket holders directly rather than relying on you to check this page.

What we cannot refund

• Flights, accommodation, visa fees, insurance or any other travel cost. Please do not book non-refundable travel before your entry requirements are settled. See the travel page.
• A ticket that has already been used to enter the venue.
• A ticket where entry was refused for a reason set out in the terms and conditions, including conduct grounds.
• Being unable to attend day 3 because you bought a tier that does not cover it. The day access rules are published on the tickets page and in the terms.

How to request a refund or transfer

1. Email tickets@techaiexpo.co from the address you booked with.
2. Include your booking reference, the name on the ticket, and whether you want a refund or a transfer.
3. For a transfer, include the new attendee's full name and email address.

We will confirm what applies to your booking before anything is processed. Refunds are returned to the original payment method and the time to appear on your statement depends on your bank.

Questions

Anything about a specific booking goes to tickets@techaiexpo.co. See also our terms and conditions and privacy notice.